International Orders / Customs and Duty
All sales are final on international purchases. Orders placed outside the United States will be delivered anywhere from 10-20 business days from the date that it is shipped out (if you choose free shipping), not necessarily from the date that it is placed. Shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country, we are not able to supply an estimated cost.
All customs, taxes, import duties, or any additional charges by your local government are the responsibility of the recipient. There is a chance that you will not get charged duties/customs fees, however if you do get charged, we cannot be responsible for these fees in any way, as we do not receive this money. The funds go exclusively to your own government. Please contact your customs office for more information.
We will gladly accept unworn, unwashed or defective merchandise for return or exchange. Please allow 3 weeks for your return to be received and processed. We will send an email when your return has been processed. You may also check the status of your return by logging into your account and viewing your order history. We will credit your original form of payment for returns mailed within 30 days of the shipping date. Please note that each shoe has a unique burnished feel. These are unique marks of the brand and are cherished by us and intentional.
Ordered the wrong size or color? No worries! If you need to exchange an item for a different size or color, we will waive shipping charges. However if you would like to exchange merchandise for a different style, return label and new shipping fees will apply.
Your refund will be credited back to the original method of payment used to make the purchase or a gift card will be issued. If you paid with a gift card, a new gift card will be issued for the amount of the credit and mailed to you.
Standard shipping within the United States is complimentary if the value of your purchase is at or over $140.00 USD.
For expedited shipping or international delivery, options will be available at checkout.